Terms of Service
These terms are a legal agreement between you and the operator of Tren. Please read them before using the app.
Contents
1. Acceptance and eligibility
Tren is operated by an individual sole proprietor ("Tren", "we", "us", "our"). By creating an account or using the app you agree to these terms and to our Privacy Policy. If you do not agree, do not use Tren. You must be at least 18 years old and able to enter into a binding contract.
2. What Tren is — and is not
Tren provides software: tools to create a profile, discover coaches or clients, connect, build and follow training programs, log workouts, exchange check-ins and messages, and (for coaches) subscribe to higher usage limits.
Tren is not:
- a coaching, medical, nutrition, physiotherapy or healthcare service;
- an employer, agent, partner, joint venturer or representative of any coach or client;
- a party to any agreement between a coach and a client;
- a payment processor, escrow agent or holder of funds for coaching services;
- a background-check, licensing or certification service.
3. Coaches and clients
Independent third parties. Every coach and client on Tren is an independent individual. We do not employ, supervise, direct, control, train or endorse coaches. We do not set their prices, methods, availability or the content of their advice.
No vetting or endorsement. We do not verify a coach's qualifications, certifications, licences, insurance, experience, or the safety, legality or accuracy of anything they tell you. Listings, ratings and any "Verified" badge are provided for convenience only. A "Verified" badge confirms an identity and likeness check only — it does not mean we have assessed a coach's competence, credentials or trustworthiness, and it is not a recommendation.
Your dealings are your own. Any coaching relationship, service, program, fee, payment, invoice, schedule, cancellation, refund, guarantee or dispute is solely between the coach and the client. Payments for coaching are arranged and made outside Tren. We are not involved, take no commission on them, and hold no responsibility for them.
No liability for other users. To the fullest extent permitted by law, we are not responsible or liable for the acts or omissions of any coach or client, including failure to deliver a service, poor or unsafe advice, injury, overcharging, non-payment, misrepresentation, harassment, or fraud or scams. You are responsible for deciding whether a coach or client is suitable for you, for agreeing terms with them directly, and for your own safety. If someone behaves improperly, report them to us and we may remove them, but we are not liable for loss they have already caused.
4. Health and safety
Physical exercise carries inherent risks, including serious injury and, in rare cases, death. Information in the app — including programs, exercises, targets and check-ins — is general information, not medical advice, and is not a substitute for consulting a qualified professional.
By using Tren you confirm that you are medically fit to exercise, or have obtained clearance from a doctor, and that you take part in any training at your own risk. Stop and seek medical help if you feel unwell. You are responsible for using appropriate technique, equipment and supervision.
5. Your account
Keep your login credentials secure and do not share your account. You are responsible for activity under your account. Tell us promptly at support@trensg.com if you suspect unauthorised use. Provide accurate information and keep it up to date.
6. Acceptable use
You agree not to:
- harass, threaten, abuse, defame or harm another person;
- post or send content that is unlawful, infringing, obscene, hateful, or otherwise objectionable;
- impersonate anyone or misrepresent your identity, credentials or affiliation;
- use Tren to solicit users for anything unrelated to coaching, or to send spam;
- attempt to access accounts or data that are not yours, probe or breach security, scrape, or disrupt the service;
- use Tren to break any law or any third party's rights.
We operate a zero-tolerance policy for objectionable content and abusive behaviour. You can report content or block a user from within the app. We review reports and may remove content, and suspend or terminate accounts, at our discretion.
7. Your content
You keep ownership of the content you create in Tren (profile details, photos, logs, messages). You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce and display that content solely to operate and provide the service — for example, showing your profile and messages to a coach you connect with. You are responsible for your content and confirm you have the right to share it. This licence ends when the content or your account is deleted, except for copies in routine backups pending deletion.
8. Subscriptions
Coaches may buy an auto-renewing subscription to raise their client and library limits. Purchases are made through the App Store and billed to your Apple ID.
- Your subscription renews automatically at the then-current price for the same period unless you cancel at least 24 hours before the end of the current period.
- Manage or cancel your subscription in your App Store account settings. Deleting the app or your Tren account does not cancel an App Store subscription.
- Refunds are handled by Apple under its policies. We do not process App Store refunds.
- We may change plan features or pricing for future periods; we will give notice as required by the App Store.
9. Intellectual property
Tren, including its software, design, name and logo, is owned by the operator and protected by law. We grant you a limited, personal, non-transferable, revocable licence to use the app for its intended purpose. You may not copy, modify, distribute, sell, reverse engineer or create derivative works from any part of Tren except as the law allows.
10. Disclaimers
To the fullest extent permitted by law, Tren is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement. We do not warrant that the app will be uninterrupted, error-free or secure, that defects will be corrected, that any coach or client is suitable or trustworthy, or that using Tren will produce any particular result.
11. Limitation of liability
To the fullest extent permitted by law, and subject to the paragraph below:
- we are not liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, data, goodwill or opportunity, however arising;
- we are not liable for any loss arising from the acts or omissions of a coach or client, from your dealings or arrangements with them, or from your reliance on any content in the app;
- our total liability to you for all claims connected with Tren, taken together, is limited to the amount you have paid us for Tren in the 12 months before the claim arose.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited. Where a limit in this section is not permitted by the law that applies to you, that limit applies only to the extent that it is permitted.
12. Indemnity
You agree to indemnify and hold harmless the operator of Tren from claims, losses, liabilities and reasonable expenses (including legal costs) arising out of your content, your use of the app, your breach of these terms, or your dealings with any other user outside Tren.
13. Suspension and termination
You may stop using Tren and delete your account at any time in the app. We may suspend or terminate your access, with or without notice, if you breach these terms, if required by law, or to protect users or the service. On termination, the licences granted to each other end, and the sections that by their nature should survive (including 3, 4, 7, 9–12 and 14) continue to apply.
14. Governing law
These terms are governed by the laws of the country in which the operator of Tren is ordinarily resident, and you agree to the non-exclusive jurisdiction of the courts of that country. If any part of these terms is found unenforceable, the rest stays in effect.
15. Changes
We may update these terms. If a change is material we will notify you in the app or by email before it takes effect. Continuing to use Tren after that means you accept the updated terms.
16. Contact
By creating an account or using Tren, you acknowledge that you have read and understood these Terms of Service and our Privacy Policy, and you agree to be bound by them.