Support
We're a small team. Email us and we'll get back to you.
We aim to reply within 2 business days. Reports of abuse or safety concerns are prioritised and actioned within 24 hours.
Report abuse or objectionable content
In the app you can report a message or a coach's profile, and block a user, from the chat screen or their profile. You can also email support@trensg.com with details. We review every report and act within 24 hours, which may include removing content or suspending an account.
Delete your account
Open the app, go to Profile › Delete Account, and confirm.
- If you have no active coaching relationship, your account and data are deleted right away.
- If you have an active coaching relationship, we complete the deletion within 30 days while the relationship is wound down and the other person is notified.
If a coach subscription is active, cancel it separately in your App Store account settings — deleting your Tren account does not cancel App Store billing. See the Privacy Policy for what happens to your data.
Common questions
I forgot my password
Use "Forgot password" on the login screen to receive a reset code by email.
How does coach verification work?
It's optional. A short face-liveness check is compared to your profile photo to confirm you're the same person. The video isn't stored and your face isn't added to any database. A "Verified" badge means an identity check only — not a check of qualifications.
Is my data shared with my coach?
Yes — if you connect with a coach, they can see the information needed to coach you (profile, goals, injuries, metrics, check-ins, photos and your messages with them). Details are in the Privacy Policy.
Billing and refunds
Coach subscriptions are billed by Apple. Manage or cancel in App Store settings; refund requests go through Apple.