Privacy Policy

Last updated: 8 September 2026 · Version 1.0

This policy explains what personal data the Tren mobile app and this website collect, why, who it is shared with, and the choices and rights you have.

1. Scope

This policy covers the Tren iOS app and the website at trensg.com. It does not cover the independent coaches you connect with through Tren, who decide for themselves how they use any information you give them directly. It also does not cover third-party services that operate under their own policies (see section 4).

2. What we collect and why

We collect only what we need to run the service, and we use it only for the purposes described below.

Account and profile

• Name, email address, date of birth and gender — to create and secure your account.
• Profile photo — shown to coaches and clients you interact with.
• Role (coach or client) and, for coaches, your bio, specialties, coaching style and location or service area.

Health and fitness information

• Height, weight, activity level, training experience, goals, dietary preferences and any injuries or physical limitations you choose to enter.
• Workout logs, program history, and your answers to coach check-ins.
• Progress photos and check-in photos you upload.

This information is used to deliver core features — building and following training programs, tracking progress, and letting a coach you connect with tailor your plan. Some of it is sensitive; you decide what to enter, and you can edit or remove it.

Location

• Precise device location, only while you are using location features, to find coaches and training partners near you. You can decline this in iOS settings and still use the rest of the app.
• City and country, which you may set on your profile.

Messages

• The content of messages you send to a connected coach or client, so we can deliver and display your conversation.

Face data (coaches, optional)

• If you choose to verify your coach profile, a short face-liveness video and a comparison against your profile photo. See section 5 for how this is handled.

Subscriptions and purchases

• Subscription status, plan, and transaction identifiers for coach subscriptions. Payment is processed by Apple; we do not receive your card details. Subscription status is managed for us by a third-party subscription provider.

Device and technical data

• A push notification token, so we can send you alerts such as new messages and connection requests.
• Basic diagnostic and error logs (for example, a failed request and the time it occurred) to keep the app working. We do not use third-party advertising or analytics trackers, and we do not track you across other apps or websites.

3. Data shared with your coach

Tren is a tool that connects clients with independent coaches. If you are a client and you connect with a coach, that coach can see the information relevant to coaching you — your profile, age, gender, goals, injuries, training experience, height and weight, activity level, location (city/country), your workout logs, your check-in answers and photos, and your messages with them. If you are a coach, your connected clients can see your profile information. Ending a connection stops future sharing; ask your coach directly about anything they may have saved outside Tren.

4. Service providers and other sharing

We share personal data with third-party service providers only as far as needed to run Tren, and only on our instructions. They are not permitted to use your data for their own purposes. They fall into these categories:

• cloud hosting, database and file storage;
• face verification (coaches only);
• push notification delivery;
• subscription management;
• app distribution and payment processing — Apple, through the App Store, including Sign in with Apple if you use it.

We may also disclose personal data if required by law, to enforce our Terms, or to protect the rights, safety or property of our users or the public. We do not sell your personal data. If the app is ever transferred to a new operator, your data may transfer with it, subject to this policy.

5. Face verification

Coach verification is optional. If you start it, our face-verification provider runs a liveness check (confirming a real person is present) and compares the captured image to your profile photo to confirm they are the same person. We ask for your explicit consent in the app before this runs.

• The video and images are used only for this one check.
• We do not store the video or a face template, and we do not add your face to any database or use it to identify you elsewhere.
• We keep only the outcome (verified or not) and the confidence scores.

A "Verified" badge confirms an identity and likeness check only. It is not a check of a coach's qualifications, certifications or trustworthiness.

6. International transfers

Some of our service providers operate outside Singapore, including in the Asia-Pacific region and the United States, so your data may be stored or processed there. Where data is transferred outside Singapore, we take reasonable steps to ensure it remains protected by appropriate safeguards, including the contractual terms our providers offer.

7. Retention and deletion

We keep your personal data for as long as your account is active. You can delete your account from within the app (Profile › Delete Account).

• If you have no active coaching relationship, your account and personal data are erased immediately.
• If you have an active coaching relationship, deletion is completed within 30 days while the relationship is wound down and the other person is notified.
• After deletion we retain no personal data, other than a minimal non-identifying record that a deletion occurred. Backups are overwritten on their normal cycle.

Apple retains its own record of purchases and subscriptions independently of us; manage those in your App Store account.

8. Your choices and rights

You can ask us to:

• give you access to the personal data we hold about you and how it has been used;
• correct data that is inaccurate or incomplete;
• delete your account and data, or provide an export of your data;
• stop processing your data (this may mean we can no longer provide the service).

Most of this you can do yourself in the app. For anything else, email support@trensg.com and we aim to respond within 30 days. Depending on where you live, you may have additional rights under local data protection law, which we will honour.

9. Security

Data is encrypted in transit. Access to production systems is limited and authenticated. Files such as progress photos are stored with access controls so they are not publicly listable. No system is perfectly secure, but we work to protect your data and will notify you and the relevant authority of a serious breach as required by law.

10. Children

Tren is not intended for anyone under 18. We do not knowingly collect data from children. If you believe a child has given us personal data, contact us and we will delete it.

11. Changes

We may update this policy. If we make a material change we will notify you in the app or by email before it takes effect. The "Last updated" date above always reflects the current version.

12. Contact

Questions, requests or complaints: support@trensg.com. If you are not satisfied with our response, you may have the right to complain to the data protection authority where you live.